How a Glix rollout actually runs
Glix is self-serve, so a small operator can sign up and be running the same evening. Larger rollouts are different: multiple contracts, existing worker data, safety arrangements to evidence and area managers to keep separated. This is the sequence we use, and what each side is responsible for.
We do not publish a fixed timeline. How long a rollout takes depends on the number of contracts, the state of your existing worker data and how quickly responders and managers can be confirmed. We will give you a realistic estimate in discovery rather than a number chosen for a website.
Nine stages, with the responsibilities written down
-
Discovery
We map what you run today: contracts, locations, shift patterns, who needs to see what, and which safety arrangements you must be able to evidence.
You provideA conversation with whoever owns the rota and whoever owns compliance.
Glix providesA written summary of how your operation maps onto Glix, including anything that does not fit.
-
Configuration
Clients, locations, services and shift patterns are set up, along with roles, escalation ladders and responder groups.
You provideYour client and location list, and a decision on who holds which role.
Glix providesThe organisation configured and ready for people to be added.
-
Data preparation
Worker records, certifications and expiry dates are prepared for import, along with any audit templates you already use.
You provideA worker list, licence and certificate details, and your existing inspection forms.
Glix providesImport templates and a check on what will and will not come across cleanly.
-
User setup and permissions
Workers are invited and complete their own onboarding. Managers are scoped to the locations they actually run.
You provideConfirmation of area manager boundaries and who approves leave.
Glix providesInvites issued, roles applied and self-onboarding monitored.
-
Safety configuration
Check-in schedules, escalation ladders, SMS rungs and responder availability are configured, then tested with real devices.
You provideNamed responders, their contact details and their working hours.
Glix providesEscalation configured and a documented test of the alert path end to end.
-
Testing and pilot
One contract or one region runs on Glix in parallel with your current process, so problems appear before they matter.
You provideA pilot contract and a manager who will give honest feedback.
Glix providesSupport during the pilot and configuration changes as issues surface.
-
Training
Short, role-specific sessions: one for workers on the mobile app, one for managers on rota and operations, one for whoever runs audits and reporting.
You provideAttendance from each role.
Glix providesSessions delivered and written guidance your team can reuse for new starters.
-
Launch
Remaining contracts move across, and the old process is switched off deliberately rather than left running in parallel indefinitely.
You provideA launch date and internal communication to workers.
Glix providesMigration support and monitoring through the first full rota cycle.
-
Hypercare and ongoing support
Closer support through the first weeks, then normal support. Configuration keeps changing as contracts are won and lost, and that is expected.
You provideA named internal owner for Glix.
Glix providesResponsive support, with priority support and an SLA on Enterprise agreements.
What happens after launch
- Support by email at support@glixapp.com on every plan.
- Priority support with a service level agreement on Enterprise agreements.
- Onboarding assistance included with Enterprise, available as a paid service otherwise.
- Configuration changes are self-serve: new clients, locations, services, audit templates and responders are added by your own administrators.
- Custom data retention terms and bespoke roles and permissions on Enterprise agreements.
Implementation, data migration, integration work and training are included only where an Order specifically includes them. Anything chargeable is quoted before it starts.
Try it first, then talk about the rollout
Most operators start the trial, set up one contract themselves and only then ask us about moving the rest. Bring your contract list whenever you are ready and we will be honest about what maps cleanly and what needs work.
14-day trial, no card, full Pro features